Cancellation Policy

Cancellation, Exchange & Refund Policy – Valaika Design

We want you to love your purchase. If something’s not right, we’re here to help.

Cancellation

Orders can be cancelled within 12 hours of placing them or before dispatch – whichever is earlier.

Once shipped, orders cannot be cancelled.

Exchange Policy

We offer exchange only (no returns/refunds) in case of:

Size issues
Damaged or wrong product delivered

Note: To be eligible for exchange: Raise a request within 48 hours of delivery.

Item must be unused, with tags and original packaging.
Customer needs to courier the product back at their own expense.

Refund Policy

Refunds are only provided if the product is out of stock or damaged and exchange is not possible.

In case of prepaid orders, refund (if eligible) will be processed to the original payment method within 7-10 business days.